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PROFESSIONAL SERVICES

Put Your Deployment On The Path to Success From Day 1

Manage every phase of your project – from planning and implementation to system upgrades – confidently wth BioConnect’s Professional Services offerings. We work inside a partners project and/or directly with end users.

“Working with the BioConnect professional services team was critical in the successful delivery of a major data center project we were working on. The initial timelines were very aggressive and the delivery team member we were assigned Yosef, was extremely flexible, able to handle dynamic project deliverables and issues that arose. I am glad that we had contracted with the BioConnect professional service team and would do so again.”

Dan Fulop

Sr. IT Network Specialist, Convergint Technologies

What we do

Our team of experts is here to help you create and manage your access and authentication solution. 

Business Consulting

Professional services team of experts can help determine how BioConnect can best benefit your organization, while providing examples of tangible value it can generate.

Enterprise project management
Technical consultation
Increase customer satisfaction
Improve communication
Get personalized technical account management
Implementation Services

Whether your organization is implementing a biometric solution for the first time, looking to apply new features, or seeking to integrate the solution to another enterprise system, you can trust our team to guide and support you through a smooth transition.

Software & hardware implementation & planning
Software upgrades
Database migrations
System conversions
Adoption and user onboarding plans
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System Upgrades

Our team can assist at any stage of the project or at a specific milestone to help validate the project’s direction and results. We can work alongside your chosen system integrators for additional peace of mind to ensure your implementation or experience with the BioConnect solution is optimized.

Database audits
360 system health checks
Advance system training

Why Get Professional Services?

New Technology can bring challenges. Our team is there to provide guidance during the discovery, selection, implementation, and postproduction phases to ensure that you can maximize the value of your product choices.

Our team understands the pain and frustration of deploying integrated solutions. We simplify this with our standard approach to deployment. BioConnect services project approach bring your systems together in concert with your team making the project successful and setting you up for success in the future.

Years in Biometric experience

Expertise is critical when making any solution choices and even more so with integrated biometric and MFA systems. Our team has over 40 years in Biometric experience with some of the largest customers in the world to bring to bear. This experience combined with our platform approach allows us to guide customers to solutions that will solve the current and future needs.

How does it work?

Our team approaches each project in a manner to truly understand you and your customers needs. We make an investment early in the project life cycle to ensure that the entire team is clear and the value that we provide is aligned with your goals.

Maximize the value of your solution with our team of experts

what you will get

A custom-tailored activation plan.

Based on the customer requirements the BioConnect team recommends that we follow the approach indicated below for each rollout. Following the proposed structure ensures that the team can approach each phase of the customer deployment in a standard fashion and improve upon it if needed. Below is an example activation plan.

Preparation

This stage is focused on planning and ensuring all stakeholders and project needs are clear prior to start.

Initial Deployment

Support, training, infrastructure and the initial tasks will be completed in preparation for running the pilot.

Pilot

This will start the agreed period where the customer will use the product as intended in a broader deployment.

Measure and Move

Once the pilot is completed the team will meet to review improvements that can be made and confirm next steps or locations.

Ready to get started?
Schedule a quick  call

We’d love to introduce ourselves and get a better idea of how we can help. Book a quick discovery call with one of our professional services experts to get started.

Enabling Trust in the Connected World

Proud recipient of support from the Government of Canada through the Federal Economic Development Agency for Southern Ontario.