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BioConnect Link Solution – Cares Program Terms of Service

April 3, 2020

Version: 2020 04 01 


Welcome to BioConnect and thank you for using our products and services. BioConnect Link (the “Services”) is provided by BioConnect Inc., which may include its affiliates (“BioConnect”) located at 109 Atlantic Avenue, Suite 202, Toronto, ON, M6K 1X4, Canada. 

Please read the following carefully. By using the Services, you are agreeing to be legally bound by these Terms of Service. If you do not agree with any of these Terms of Service, you should not use the Services. To the extent these Terms of Service differ from a Statement of Work, License Agreement or other signed document between BioConnect and you that applies to the Services, the terms of the other document shall govern. 

In order to use the Servicesyou will need hardware from BioConnect, a subscription to software from BioConnect (the latest version often required and always recommended), a mobile authenticator solution (which, depending on the product options you select, may not be provided by BioConnect) and internet access (may incur fees). The performance of Services will be affected by the functionality of the hardware, software, mobile authenticator and internet access. The relationship between BioConnect and Customer is governed by these Terms of Service and the terms of the order form or other details accepted through a web portal or otherwise (the “Order Form”) when Customer ordered the Services.  


Account Terms & Customer Responsibilities  


  1. The Services are a subscription service that must be initiated with an account in Customer’s name. Any obligation to provide the Services to Customer is dependent on Customer remaining current with their payment of all fees as required by BioConnect. 
  1. The Services are provided by BioConnect to enterprise customers only (the “Customer”) and not to individuals. Through its use of the Services, Customer adds and authorizes clients, employees or other individuals (“Users”) to use the Services. Customer is fully responsible for compliance with these Terms of Service by Users and any breach of these Terms of Service by a User is a breach by Customer.  Further, Customer holds harmless and indemnifies BioConnect and its affiliates, officers, agents and employees from any claim, suit or action arising from or related to the use of the Services or violation of these terms by Customer or any User (including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees). 
  1. Customer understands that the Services link together Customer’s pre-existing physical access system with a mobile digital authenticator. The Services allow Customer to set rules to provide Users step-up authentication during physical access events. Both the physical access system and the third-party mobile digital authenticator(s) are third party products or services and BioConnect has no control over those products or services and accepts no responsibility for them or for any loss or damage that may arise from Customer’s or Users’ use of them.   
  1. Customer will provide BioConnect contact information for an administrative representative of the Customer (“Administrator”) who will have certain administrative rights within the Services. Customer will ensure that it always has an Administrator registered within the Services 
  1. Customer consents to BioConnect using its information for the purposes of backgroundcredit or other checks about Customer to ensure reliability and to protect against credit card chargebacks.  


Hardware and Software 

  1. The Services require Customer to install BioConnect Link hardware and to subscribe to BioConnect Link software.  
  1. The BioConnect Link software may update automatically once a new version or feature is available. BioConnect gives Customer a personal, worldwide, royalty-free non-assignable and non-exclusive license to use the software provided to Customer by BioConnect as part of the Services. This license is for the sole purpose of enabling Customer to use and enjoy the benefit of the Services in the manner permitted by these terms. Customer cannot copy, modify, distribute, sell or lease any part of the Services or the software, nor may Customer reverse engineer or attempt to extract the source code of that software, unless laws prohibit those restrictions or Customer has written permission.  
  1. Open source software is important to us. Some software within our Services may be offered under an open source license that BioConnect makes available to Customers. You can find a list of open source software used in the Services at BioConnect reserves the right to amend that list. There may be provisions in the open source licenses that expressly override some of these terms.  
  1. No intellectual property rights or any ownership rights in the software are granted to you by BioConnect, subject only to the express terms of any licenses set out in these Terms of Service. BioConnect retains all ownership and intellectual property rights to the Services unless expressly granted hereBioConnect retains copyright to the software, Specifications and these Terms of Service 
  1. The Services require Customer to order and install hardware called BioConnect Link. The hardware is provided for free to Customer when Customer subscribes to the Services and payments remain current. BioConnect retains title to the hardware and grants Customer the limited right to use the hardware in accordance with these Terms of Service and only so long as all payments owing by Customer to BioConnect are paid on time 


  1. All fees for the Services are due and payable when invoiced by BioConnect and cover only the period set out on such invoice or the Order FormFees do not include taxes, which are Customer’s responsibility. All fees due to BioConnect are payable in the currency specified in the Order Form or invoice and must be paid in full. Any fees which are not paid in full within 30 days following its due date will bear interest at a rate of 1.5% per month (18% per year) or the maximum amount allowed by law (if less) on the unpaid portion until paid in full. BioConnect may terminate all Services if any fees remain unpaid after their due date. Fees are payable in advance for the length of term as agreed on the Order Form, which is usually annually but may be monthly.  If Customer has provided a credit card to BioConnect for payment of fees, Customer expressly authorizes BioConnect to charge such credit card for all amounts owing for the ServicesThis authorization will remain in effect until BioConnect receives writtenotification from Customer to cancesuch authorization whicmusbe delivered to BioConnect at [email protected] aleast thirty days before the next charge is scheduled.  No refunds will be issued. 


  1. Included with the Services is remote technical support for the Customer from BioConnect’s online library of resources, as well as support by phone or email from BioConnect’s help desk during regular help desk hours as determined by BioConnect. Support resources and contacts are available at BioConnect’s website at www.BioConnect.comAny additional support will be as agreed by BioConnect at an additional cost. Access to support from BioConnect requires that all Customer’s fees have been paid on time and are current.  

Customer Data  

  1. The Services will require Customer to share with BioConnect certain information about its Users, including their name, physical access card/fob number and email address, for the purposes of providing the Services. Before Customer authorizes a person to become a User of the Services, Customer is solely responsible for obtaining the consent of that person, in accordance with all applicable laws, to the use of User’s information by BioConnect.  
  1. “Customer Data” means personally identifiable data and content which the User or Customer uploads, stores or otherwise makes available to BioConnect through the Services. As between BioConnect and Customer, Customer retains all ownership rights to Customer Data. By using the Services, Customer agrees that BioConnect can use Customer Data in accordance with these Terms of Service and grants BioConnect the right to process, use, transmit, store, modify or disclose Customer Data in order to provide, promote or improve the Services, to ensure compliance with these Terms of Service and any other document between Customer and BioConnect, to comply with any request of a governmental or regulatory body or as otherwise required by law.  
  1. BioConnect takes privacy and security seriously. BioConnect has ensured that the Services include encryption and protection mechanisms to secure private information. See the Unified Mobile Access section of BioConnect’s website at for more details. In order to protect Customer Data within the Services, all physical access credentials remain on the Customer’s premises and are not sent to or stored in the cloud. 
  1. Customer agrees that BioConnect may collect, use and disclose quantitative data derived from the use of the Services for industry analysis, benchmarking, analytics, product improvement, marketing and other business purposes. All such data will be in anonymous form only and will not identify Customer, Users or any Customer Data. 
  1. BioConnect may provide product information, newsletters or other marketing material about BioConnect to Customer and/or Users. Customer is solely responsible to ensure Users consent to receipt of such material. 
  1. All suggestions or feedback provided by Customer or Users to BioConnect with respect to the Services shall be BioConnect’s property and deemed confidential information of BioConnect. Customer hereby assigns to BioConnect all right, title and interest in and to any feedback provided to BioConnect by Customer or Users. 
  1. Customer Data will be treated as confidential and may only be shared by BioConnect with employees, agents or contractors with a need to know such information in order to provide the Services. Confidential information will be protected using a reasonable degree of care to prevent unauthorized use or disclosure. These obligations do not cover information that is required to be disclosed by law or any governmental agency.  

Limited Warranties and Disclaimers 

  1. BioConnect provides the Services using a commercially reasonable level of skill and care and we hope that Customers enjoy using them. But there are certain things BioConnect does not promise about the Services. Other than as expressly set out in these terms of service, neither BioConnect nor any of its suppliers or distributors make any specific promises about the Services and we provide the Services “as is” and make no commitments about the content within the Services, the specific functions of the Services or their reliability, availability or ability to meet the needs of our Customers and their Users. We exclude all implied warranties, whether relating to merchantability, fitness for a particular purpose, non-infringement or otherwise.  
  1. Customer acknowledges that the Services are controlled through the rules set by Customer. The Services are part of Customer’s physical access control system and it is Customer’s responsibility to determine whether the Services are fit for their purposes. Customer warrants that it will not use the Services on any doors, egresses or other physical access points that are critical to the life or safety of its Users or any other persons. BioConnect expressly rejects and disclaims any liability for Customer’s breach of this warranty or failure to follow the safety and installation recommendations of BioConnect, whether set out herein, on the Unified Mobile Access section of the BioConnect website at, in the Specifications or otherwise communicated by BioConnect (which is effective if posted on its website). 
  1. BioConnect will not be responsible for lost profits, revenues, data losses, financial losses or indirect, special, consequential, exemplary or punitive damages. TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF BIOCONNECT FOR ANY CLAIMS UNDER THESE TERMS, INCLUDING ANY IMPLIED WARRANTIES IF FOUND APPLICABLE, IS LIMITED TO THE AMOUNT CUSTOMER HAS PAID TO BIOCONNECT TO USE THE SERVICES IN THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT THAT GAVE RISE TO THE CLAIM. The limitations in this Limited Warranties and Disclaimers section apply: (a) to liability for negligence, (b) regardless of the form of action(c) even if Customer’s remedies fail in their essential purpose and (d) even if BioConnect is advised in advance of the possibility of the damages 
  1. BioConnect warrants to Customer that the software that is a component of the Services will be free of all known viruses at the time of first delivery and will perform substantially in accordance with the specifications relating to the software for 60 days from the date of first delivery. and while they may be amended from time to time by BioConnect, the warranty contained in this section covers the Specifications in existence at the time of delivery of the software to Customer. It is important that Customer review the Specifications before using the Services. 
  1. BioConnect warrants to Customer that the hardware will be free from defects in materials and workmanship under normal use in accordance with the specifications relating to the hardware (the “Specification”for one year from the date of original delivery to Customer. The Specifications can be found at, but may be moved within the BioConnect website. This limited hardware warranty does not apply to damage caused by normal wear and tear, accidents, use other than as provided in the Specifications, disassembly or alterations or causes beyond BioConnect’s control (ie. water damage, anomalies in the electrical supply, unavailability of Customer’s physical access control system or mobile authenticator) 
  1. The warranties contained in Sections 22 and 23 above do not apply if: (a) any change is made to the software or hardware, unless made by BioConnect or as expressly approved by BioConnect, (b) Customer fails to provide a suitable installation or operating environment for the software or hardware, (c) the software or hardware are installed or used by Customer other than as set out in the Specifications or otherwise communicated by BioConnect to Customer (which may be through posting information on the BioConnect website), (d) Customer does not report a warranty claim to BioConnect within the warranty period, or (e) Customer breaches the warranty set out in Section 20.  
  1. Customer’s sole remedy, and BioConnect’s entire liability, for each breach by BioConnect of the warranties in Sections 22 and 23 above is limited to requiring BioConnect to repair or replace the software or hardware, at BioConnect’s sole discretion and within a commercially reasonable time, failing which BioConnect will refund all fees attributable to the portion of the software or hardware giving rise to the breach for the breach period Repair is considered complete if BioConnect directs Customer as to the commercially reasonable steps necessary for Customer to take in order to correct the breach. Any repaired or replaced hardware or software will continue to be warranted for the remaining time of the original warranty period. Repair or replacement may result in loss of data. To make a warranty claim, contact BioConnect support. Customer will be required to provide a purchase receipt and payment of all fees must be current.  
  1. BioConnect provides a guarantee that the Services will have 99.99% uptime. Customer’s only remedy for BioConnect’s breach of this guarantee is a one-month credit applied to their account. Within 10 days of the end of the month in which the alleged breach has occurred, Customer must provide BioConnect notice of its belief that the guarantee has been breached. If confirmed by BioConnect in its sole discretion, BioConnect will apply the one-month credit to the end of the Customer’s then current term.  

About these Terms of Service 

  1. Customer agrees to use the Services in compliance with all laws, including import and export laws of Canada, the United States and other countries. Customer represents that it is not, and is not acting on behalf of, any person who is a citizen, national or resident of (or who is controlled by) the government of any country to which the United States or Canada has prohibited export transactions, or any person or entity listed on the sanctions lists of either Canada or the United States 
  1. BioConnect may modify or replace these Terms of Service at any time with no notice. Updates may be available on BioConnect’s website and Customer may contact BioConnect for an up-to-date version at any time. By continuing to access or use the Services after revisions become effective, Customer agrees to be bound by the revised terms. If Customer does not agree to the new terms, Customer must stop using the Services. Customer agrees that these terms and all documentation relating to the Services will be in the English language.  
  1. Your right to use the Services (and these Terms of Services) automatically terminates is Customer ceases to pay fees for the Services to BioConnect, either party gives the other party at least 90 days’ notice of termination or Customer becomes insolvent admits in writing its inability to pay debts or makes an assignment for the benefit of its creditors. Upon termination, Customer’s and Users’ rights to use the Services ends and Customer shall destroy all copies of the software in its possession, custody or control 
  1. Any breach of these Terms of Service may cause BioConnect irreparable damage for which recovery of money damages would be inadequate. In addition to any other remedy available, BioConnect may therefore obtain timely injunctive relief to protect its rights under these Terms of Service.  
  1. These terms are governed by the laws applicable in Ontario, Canada and the courts located there are exclusively where disputes about these terms will be litigatedIf any term is unenforceable, the rest of the terms still apply. We may waive compliance with these terms at any time without giving up our rights to enforce them later. These Terms of Service may not be assigned by Customer and only BioConnect and Customer may enforce them. They do not grant rights to anyone else.  
  1. Any notice required by these Terms of Service must be provided in writing by mail, fax or email. If to BioConnect, notice shall be provided to: Mail: 202-109 Atlantic Avenue, Toronto, ON M6K 1X4, Attention: Legal Department, Fax: 905-582-5050, Email: [email protected] with a copy to [email protected] Notice to Customer shall be to the last contact information on BioConnect’s records. 

Regulatory Compliance 

  1. United States: The BioConnect Linhardware, Model A, has been tested and is in compliance with Part 15 of the FCC Rules (Title 47, Chapter I of the U.S. Federal Code of Regulations). Operation is subject to the following two conditions: (1) the device may not cause harmful interference, and (2) the device must accept any interference received, including interference that may cause undesired operation. The Responsible Party for FCC compliance is BioConnect US Inc., 251 Little Falls Drive, Wilmington, DE 19808, phone: (855) 368-3743A Statutory Declaration of Conformity is available from BioConnect on request and on its website 
  1. Canada: The BioConnect Link hardware, Model A has been tested and is in compliance with Interference-Causing Equipment Standard 3 (ICES-003) as a Class A device pursuant to the Radiocommunications Regulations of Canada. The Responsible Party for Canadian compliance is BioConnect Inc., 202-109 Atlantic Avenue, Toronto, ON M6K 1X4, phone: (855) 368-3743. A Statutory Declaration of Conformity is available from BioConnect on request and on its website 


Free Trials 

  1. If Customer takes part in a free trial, BioConnect will make the Services available to Customer on a trial basis free of charge until the earlier of (a) the end of the free trial period for which Customer registered, or (b) the start date of any purchased Service subscriptions ordered by Customer for such service, or (c) termination by BioConnect in its sole discretion. Additional trial terms and conditions may appear on the trial registration web pageportal or Order Form. Any such additional terms and conditions are legally binding.  
  1. If BioConnect has collected customer’s credit card information during the free trial period, BioConnect will not charge such credit card until the end of the free trial period. Customer authorizes BioConnect to automatically charge Customer’s credit card for the purchase of the Services at the end of the free trial period, without any further action required from Customer. If Customer does not want to purchase the Services at the end of the free trial period, Customer must provide at least fifteen days’ notice to BioConnect at [email protected] 
  1.  Any data Customer enters into the Services, and any customizations made to the Services by or for Customer, during Customer’s free trial will be permanently lost unless Customer purchases a subscription to the Services before the end of the trial period. Further, if the Customer does not purchase Services before the end of the free trial period, BioConnect will remotely disable the Services such that Customer will not have the benefit of any of the Services at the end of the free trial period. 
  1. Notwithstanding any representations, warranties or indemnifications that may be given by BioConnect for purchased Services, during the free trial the Services are provided “as-is” without any warranty and BioConnect shall have no indemnification obligations nor liability of any type with respect to the Services for the free trial period, unless such exclusion of liability is not enforceable under applicable law in which case BioConnect’s liability with respect to the services provided during the free trial shall not exceed $100.00. Without limiting the foregoing, BioConnect and its licensors do not represent or warrant to customer that: (a) customer’s use of the Services during the free trial period will meet customer’s requirements, (b) customer’s use of the Services during the free trial period will be uninterrupted, timely, secure or free from error, and (c) usage data provided during the free trial period will be accurate. BioConnect’s guarantee set out in Section 28 above does not apply during any free trial period. Notwithstanding anything to the contrary, Customer shall be fully liable to BioConnect for any damages arising out of Customer’s use of the Services during the free trial period. Customer indemnifies BioConnect and its licensors for any loss they may suffer as a result of use of the Services by Customer. 

Disclaimer of warranties

The material contained on this website, including hyperlinks, are provided “as is” and “as available”. Such material is displayed without warranty of any kind, either expressed, implied or statutory including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement of the intellectual property rights or any other third party rights, uninterrupted service, or freedom from computer viruses and other harmful components. BioConnect shall not in any circumstances, regardless of whether advance notice is given of the possibility of damages, be liable to any person for any damages whatsoever, including but not limited to any special, incidental, indirect or consequential damages resulting from use of, or reliance upon, any material contained on this website.

The material contained on this website is believed to be accurate and complete at the time of posting. Although every attempt is made to ensure that all material remain current and accurate, BioConnect does not warrant its accuracy, completeness or currency. BioConnect reserves the right to make changes to the material displayed on this website at its sole discretion and without notice. No reference to any product or service of a third party should be construed as an endorsement or recommendation.

Exclusion of liability


The Internet is not a fully secure communication medium, and therefore confidentiality and privacy cannot be ensured. BioConnect shall not be liable for any damages whatsoever, including but not limited to indirect, special, incidental or consequential loss or damage resulting from the transmission of confidential or personal information regardless of whether BioConnect was advised of the possibility of such loss or damage.

Links to third party websites

The information, content, accuracy, opinions expressed on linked sites provided by this website are not verified, monitored, endorsed or controlled by BioConnect. BioConnect is providing these links to you solely as a convenience. The inclusion of any link to a third party website does not imply any endorsement by BioConnect of the website, or the products and services such site promotes, sells and/or advises. BioConnect is not responsible for the contents of any linked site, any link contained in a linked site, or any changes or updates of such sites. If you decide to access any of the third party sites linked to BioConnect’s website, you do so entirely at your own risk.

Intellectual property

All copyright, trademarks, trade names, patents, industrial designs, and other intellectual property rights (‘IPR’) relating to anything contained on this website are, unless otherwise specified, the exclusive property of BioConnect. Furthermore, the ideas, concepts and/or their application, which may be embodied in the material on the site remain and constitute items of intellectual property which nevertheless belong to BioConnect. Indeed, we expressly draw attention to the protection afforded such information and intangibles under domestic law and international treatises governing copyrights, patents, trademarks, and other IPR.

Idea submission and/or solicitation

BioConnect and its employees do not accept or consider ideas or feedback, including those relating to marketing, new technologies, product naming conventions and the like, submitted by users of this website. BioConnect cannot guarantee that any such ideas and related materials received shall be treated as confidential and BioConnect is expressly authorized to use such ideas in the development of their marketing, technology or other activities. All such feedback or ideas become the property of BioConnect upon their submission.

Breaches, governing law and jurisdiction: Where a user of the website is found to be in contravention of these terms and conditions, BioConnect may pursue any and all remedies available to it, by operation of law or otherwise. Any failure by BioConnect to pursue a remedy shall not act as a waiver. This agreement shall be interpreted and enforced in accordance with the federal laws of Canada and the provincial laws of Ontario.

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